Transparency about your information and how it is used

PRIVACY POLICY

HOW WE COLLECT INFORMATION

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

WHY WE COLLECTION YOUR INFORMATION

We collect such non-personal and personal information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

SHARING, USING, STORING AND DISCLOSING YOUR INFORMATION

Our company is hosted on the Shopify.com platform. Shopify.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Shopify.com’s data storage, databases, and the general Shopify.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

WEBSITE COMMUNICATION

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

WITHDRAW YOUR CONSENT

If you don’t want us to process your data anymore, please contact us at contact@thundervoicehatco.com or send us mail to: 

ThunderVoice Hat Co.
1355 Orizaba Ave.
Long Beach, CA 90804

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Transparency about your Mobile Phone Information & How It is Used.

PRIVACY POLICY

HOW WE COLLECT INFORMATION

TVHC may also collect anonymous demographic information, which is not unique to you, such as your:

We do not collect an versonal information about vou unless vou voluntarilv provide it to us. However vou mav be required to provide certain

personal information to us when vou elect to use certain products or services. These mav include: (a) registering for an account: (b) entering a

sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

WHY WE COLLECTION YOUR INFORMATION

TVHC collects and uses your personal information to operate and deliver the services you have requested.

TVHC may also use your personally identifiable information to inform you of other products or services available from TVHC and its affiliates.

SHARING, USING, STORING AND DISCLOSING YOUR INFORMATION

Our company is hosted on the Shopify.com platform. Shopify.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Shopify.com’s data storage, databases, and the general Shopify.com applications. They store your data on secure servers behind a firewall.  

TVHC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. TVHC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to TVHC, and they are required to maintain the confidentiality of your information

TVHC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TVHC or the site; (b) protect and defend the rights or property of TVHC; and/or (c) act under exigent circumstances to protect the personal safety of users of TVHC, or the public.

WEBSITE COMMUNICATION

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

WITHDRAW YOUR CONSENT

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of vour personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, visit this Web page

If you don’t want us to process your data anymore, please contact us at contact@thundervoicehatco.com or send us mail to: 

ThunderVoice Hat Co.
1355 Orizaba Ave.
Long Beach, CA 90804

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Transparency in our store policies

TERMS & CONDITIONS

WEBSITE OWNERSHIP​

This website is owned and operated by ThunderVoice Hat Co. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Native-made, Native-designed reclaimed hats and apparel. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

ACCOUNT CREATION AND USAGE

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

PURCHASE TERMS AND CONDITIONS

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

RETURNS

All return requests must be emailed to contact@thundervoicehatco.com

 

Not all requests will be eligible for returns. 

 

For accepted return requests, undamaged product(s), must return with its included accessories and packaging along with the original receipt. in like-new condition, (or gift receipt) within 14 days of the date you receive the product, and we will offer a refund based upon the original payment method. 

 

In addition, please note the following: 

(i) Products can be returned only in the country in which they were originally purchased; and 

(ii) the following products are not eligible for return: hats, custom hats, custom hat gift cards, and TVHC gift cards.

For full details please see our RETURN POLICY.

RIGHT TO CHANGE

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

INTELLECTUAL PROPERTY, COPYRIGHTS, AND LOGOS

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of ThunderVoice Hat Co. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

RIGHT TO SUSPEND OR CANCEL USER ACCOUNT

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

INDEMNIFICATION

You agree to indemnify and hold ThunderVoice Hat Co. harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall ThunderVoice Hat Co., be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, ThunderVoice Hat Co. assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

TERM CHANGE OR MODIFICATION

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

PROMOTIONAL EMAILS AND CONTENT

You agree to receive from time to time promotional messages and materials from us, by mail, email, or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

PREFERENCE OF LAW AND DISPUTE RESOLUTION

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under, and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United States of America / California, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Long Beach, CA. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

CUSTOMER SUPPORT AND CONTACT INFORMATION

Please email us at contact@thundervoicehatco.com to contact us for support. 

You can also use our "Chat with us!" during our business hours to get assistance.